Cancellation policy

You have the right to withdraw from this contract within a period of two weeks without giving any reason.

The withdrawal period in the case of a purchase contract is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

In the case of a contract concerning several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In the event of a contract for the delivery of goods in several partial shipments or pieces, the cancellation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last partial shipment or piece. In the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.

To exercise your right of withdrawal, you must contact us,

Herpa Miniaturmodelle GmbH
Leonrodstr. 46–47
90599 Dietenhofen
Germany

Phone: +49 (0) 9824 951 00
Fax: +49 9824 951 200
E-mail: herpa@herpa.de

by means of a clear declaration (e.g. a letter sent by mail, fax, or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality of the goods.

End of the cancellation policy